PRIVACY POLICY

Effective Date: September 20, 2026
Last Updated: September 20, 2026

BridgeCare ("BridgeCare," "we," "us," or "our") respects your privacy and is committed to protecting the personal information you provide to us. This Privacy Policy describes how we collect, use, disclose, and protect information when you visit our website, request information about our services, request care or an assessment, communicate with us, or otherwise interact with BridgeCare.

By using our website or voluntarily providing information to us, you acknowledge the practices described in this Privacy Policy.

1. Information We Collect

We may collect personal information that you voluntarily provide to us, including when you complete a contact form, request care, request an assessment, call us, email us, or otherwise communicate with BridgeCare.

Depending on how you interact with us, this information may include:

• Name

• Email address

• Telephone number

• Address or general service location

• Preferred method of contact

• Information about the individual requesting or needing care

• Requested home-care services

• Scheduling and availability information

• Information regarding care needs, mobility, activities of daily living, memory or cognitive needs, or other information voluntarily provided in connection with a request for care

• Information contained in messages or communications you send to us

• Any other information you voluntarily provide

Please do not provide information through our website that is unnecessary for us to respond to your request.

2. Information Collected Automatically

When you visit our website, certain information may be collected automatically through cookies, analytics technologies, server logs, or similar technologies.

This information may include:

• Internet Protocol (IP) address

• Browser type

• Device type

• Operating system

• Pages viewed

• Referring website

• Approximate geographic location derived from an IP address

• Date and time of visits

• Website interactions

• Cookie or similar device identifiers

We may use this information to operate our website, understand how visitors use it, improve its functionality, maintain security, and evaluate the effectiveness of our website and marketing.

3. Cookies and Similar Technologies

Our website may use cookies and similar technologies to provide website functionality, remember preferences, understand website traffic, improve our services, and measure website performance.

Some cookies may be placed or accessed by third-party service providers that help us operate or analyze our website.

Depending on your browser and the technologies used on our website, you may be able to control or disable certain cookies through your browser settings or available cookie-management tools.

Disabling certain cookies may affect the functionality of portions of our website.

4. How We Use Personal Information

BridgeCare may use personal information to:

• Respond to inquiries

• Determine whether our home-care services may meet an individual's needs

• Schedule or coordinate assessments

• Provide and coordinate home-care services

• Communicate with prospective clients, clients, family members, authorized representatives, caregivers, and other individuals

• Respond to requests for information

• Maintain business and service records

• Operate, maintain, secure, and improve our website

• Analyze website usage and performance

• Prevent fraud, misuse, or security incidents

• Comply with legal and regulatory obligations

• Establish, exercise, or defend legal claims

• Carry out other purposes disclosed to you when information is collected

We seek to collect and use personal information only as reasonably necessary for legitimate business, operational, care-coordination, and legal purposes.

5. Information Submitted When Requesting Care

Our website may allow you to request care, request an assessment, or provide information concerning yourself or another person who may need home-care services.

Information submitted through these forms may include information relating to an individual's health, functional abilities, mobility, cognitive status, care requirements, or other personal circumstances.

Please provide only information reasonably necessary for BridgeCare to understand and respond to the request.

If you provide personal information about another individual, you represent that you are authorized to provide that information or otherwise have an appropriate basis for doing so.

Information submitted through the website is not intended for emergency medical communications.

If you or another person is experiencing a medical emergency, call 911 or seek appropriate emergency medical assistance.

6. Disclosure of Personal Information

BridgeCare does not sell personal information for money.

We may disclose personal information when reasonably necessary to operate our business and provide services, including to:

• Website hosting and technology providers

• Scheduling, communication, and business-management service providers

• Home-care management software providers

• Professional advisers, such as attorneys, accountants, insurers, and consultants

• Caregivers and BridgeCare personnel when reasonably necessary to evaluate, coordinate, or provide services

• Government agencies, regulators, law enforcement, courts, or other parties when disclosure is required or permitted by law

• A successor organization in connection with a merger, acquisition, financing, reorganization, sale of assets, or similar business transaction

Service providers may receive personal information only as reasonably necessary to perform services for BridgeCare and subject to applicable contractual and legal requirements.

7. Sale and Sharing of Personal Information

BridgeCare does not knowingly sell personal information for monetary consideration.

Certain website technologies, analytics tools, advertising services, or third-party integrations may constitute "sharing" or another form of disclosure under certain privacy laws depending on how those technologies are configured.

Where required by applicable law, BridgeCare will provide legally required methods for consumers to exercise applicable opt-out rights.

8. California Privacy Rights

California residents may have certain rights regarding their personal information under applicable California privacy laws.

Depending upon the law that applies to BridgeCare and the circumstances of the request, these rights may include the right to:

• Request information regarding personal information collected about you

• Request access to certain personal information

• Request correction of inaccurate personal information

• Request deletion of certain personal information

• Request information regarding categories of sources and purposes for collecting personal information

• Opt out of certain sales or sharing of personal information, where applicable

• Limit certain uses or disclosures of sensitive personal information, where applicable

• Exercise applicable privacy rights without unlawful discrimination

Some rights apply only to businesses meeting particular statutory requirements, and exceptions may permit or require us to retain or use certain information.

To submit a privacy-related request, contact BridgeCare using the contact information provided below.

We may need to verify your identity before processing certain requests. An authorized agent may submit a request on your behalf where permitted by California law, subject to applicable verification requirements.

9. California Do Not Track Disclosure

Some web browsers provide a "Do Not Track" ("DNT") setting.

Because there is not a universally accepted standard governing how websites should respond to traditional browser DNT signals, our website may not respond to all DNT signals.

Where applicable law requires recognition of legally valid browser-based opt-out preference signals, such as Global Privacy Control ("GPC"), BridgeCare will process those signals as required by applicable law and based on the technologies used on our website.

Third parties providing analytics, website functionality, or other services may collect information regarding visitors' activities over time and across websites depending upon the technologies implemented on our website.

10. Data Retention

We retain personal information for as long as reasonably necessary to fulfill the purposes for which it was collected, provide services, maintain appropriate business records, comply with legal and regulatory requirements, resolve disputes, enforce agreements, and protect our legal rights.

Retention periods may vary depending on the type of information and the purpose for which it was collected.

11. Data Security

BridgeCare uses reasonable administrative, technical, and organizational safeguards designed to protect personal information against unauthorized access, loss, misuse, alteration, or disclosure.

However, no website, electronic transmission, database, or information system can be guaranteed to be completely secure. Accordingly, we cannot guarantee the absolute security of information transmitted to or stored by us.

12. Health Information and HIPAA

Information you voluntarily submit regarding care needs may include health-related information.

The submission of health-related information through this website does not, by itself, establish a healthcare provider-patient relationship or mean that all information submitted through the website constitutes "protected health information" under the federal Health Insurance Portability and Accountability Act ("HIPAA").

Where HIPAA or another health-information privacy law applies to particular information or activities, BridgeCare will handle such information in accordance with applicable legal requirements.

13. Children's Privacy

Our website and home-care inquiry services are intended for adults and are not directed toward children under 13.

We do not knowingly collect personal information directly from children under 13 through the website without appropriate authorization. A parent, legal guardian, or other authorized adult may provide information concerning a minor when seeking appropriate services on the minor's behalf.

If you believe a child has provided personal information directly to us without appropriate authorization, please contact us.

14. Third-Party Websites and Services

Our website may contain links to third-party websites or services.

BridgeCare is not responsible for the privacy, security, content, or practices of third-party websites or services. We encourage you to review the privacy policies of third parties before providing them with personal information.

15. Changes to This Privacy Policy

We may update this Privacy Policy periodically to reflect changes in our practices, technology, services, or legal requirements.

When we make changes, we will update the "Last Updated" date at the top of this Privacy Policy. Material changes may be communicated through additional methods when required by applicable law.

We encourage you to review this Privacy Policy periodically.

16. Accessing or Correcting Your Information

If you would like to request access to or correction of personal information you previously provided through our website, you may contact us using the information below.

We will respond to requests as required by applicable law and may need to verify your identity before making changes or providing information.

17. Contact Us

If you have questions about this Privacy Policy, our privacy practices, or your personal information, or if you would like to submit a privacy request, please contact:

BridgeCare
Email: care@bridgecaregiving.com
Phone: (925) 440-9583
California, United States

Website: BridgeCare website

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